Debt Recovery: Contact customers via phone, email, or in-person for overdue accounts.
Negotiation: Discuss and agree on payment plans, settlements, and repayment schedules.
Record Keeping: Maintain detailed, accurate records of all interactions, payments, and follow-ups in CRM systems.
Dispute Resolution: Handle customer queries, objections, and conflicts professionally.
Reporting: Provide regular updates to management on collection status and outstanding debts.
Compliance: Ensure all collection activities follow company policies and debt collection laws.
Collaboration: Work with internal teams (finance, sales) to optimize collection strategies.
Target Achievement: Meet weekly/monthly collection targets and reduce bad debt.