Bpo Team Leader

35,000 - 45,000 /month

Devriz Fashion Lifestyle

Preet Vihar, Delhi

6 - 30+ years Experience in Telesales / Telemarketing

1 Opening

Full Time

Skills Required

Computer Knowledge

Lead Generation

MS Excel

Job Highlights

Sales Type: BPO

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Job Summary:

We are looking for an experienced Senior Team Leader (TL) to manage multiple teams within the BPO operations. The candidate will be responsible for driving team performance, ensuring process compliance, and achieving business targets while maintaining high customer satisfaction.

Key Responsibilities:

Manage and oversee multiple Team Leaders and their teams
Drive daily, weekly, and monthly performance targets (sales / collections / customer support)
Monitor team KPIs like AHT, CSAT, Conversion, Quality scores, and Productivity
Conduct performance reviews, feedback sessions, and coaching
Handle escalations and critical customer issues
Ensure process adherence and compliance
Coordinate with internal departments (HR, Training, QA, Operations)
Prepare and share reports, dashboards, and MIS
Identify training needs and support team development
Maintain team motivation and reduce attrition

Requirements:

Graduate in any discipline
3–6 years of experience in BPO, with at least 1–2 years as TL
Strong leadership and team management skills
Good knowledge of BPO metrics and operations
Excellent communication and problem-solving skills
Ability to handle pressure and meet deadlines

Preferred Skills:

Experience in Sales / Collections / Customer Support process
Good knowledge of CRM tools and MS Excel
Strong analytical and decision-making ability

Key Performance Indicators (KPIs):

Team productivity & target achievement
Quality and compliance scores
Customer satisfaction (CSAT)
Attrition and team engagement

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 6+ years of experience.

More about this Bpo Team Leader job

What skills and experience do you need for this Bpo Team Leader job?
Ans : To apply for this Bpo Team Leader job, candidates should have skills like Computer Knowledge, Lead Generation, MS Excel along with 7-30 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Bpo Team Leader job ranges between ₹35,000-₹45,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Preet Vihar, Delhi.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 7-30 years of experience can apply for this Bpo Team Leader job. Only female candidates can apply.
What are the key responsibilities of this Bpo Team Leader job?
Ans : As a Bpo Team Leader, key responsibilities include skills like Computer Knowledge, Lead Generation, MS Excel. This role is part of Telesales / Telemarketing category.
Where is this job located?
Ans : This Bpo Team Leader job is located in Preet Vihar, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Lead Generation, MS Excel along with 7-30 years of experience is ideal for this Bpo Team Leader job.
Why should you apply for this Bpo Team Leader job?
Ans : This Bpo Team Leader job offers a salary between ₹35,000-₹45,000 per month. This is a Full Time opportunity and has 1 openings available.