Telesales Bpo Team Leader

Urgent Required

Job Title: E-commerce Team Leader
Department: E-commerce Operations
Job Type: Full-Time
Experience Required: 3–6 Years

Job Summary

We are seeking an experienced and result-oriented E-commerce Team Leader to lead and manage the daily operations of our e-commerce team. The ideal candidate should have hands-on experience in managing online marketplaces, leading a team of 15–20 members, driving operational excellence, and ensuring business growth across platforms such as Amazon, Flipkart, and Meesho.

Key Responsibilities

• Lead, mentor, and manage a team of 15–20 E-commerce Executives, ensuring productivity and performance.

• Allocate daily tasks, monitor team performance, and ensure timely completion of deliverables.

• Oversee product listing, catalog management, inventory updates, pricing, and order processing across Amazon, Flipkart, and Meesho.

• Ensure marketplace compliance and maintain excellent seller account health.

• Monitor sales performance, identify growth opportunities, and implement strategies to increase revenue.

• Resolve escalated marketplace issues, catalog errors, and operational challenges.

• Coordinate with internal teams, including warehouse, logistics, customer support, and marketing, to ensure smooth operations.

• Analyze sales reports, marketplace performance, and operational KPIs to improve efficiency.

• Conduct regular team meetings, training sessions, and performance reviews.

• Develop and implement standard operating procedures (SOPs) to improve workflow and service quality.

• Stay updated with marketplace policies, industry trends, and emerging e-commerce technologies.

Mandatory Requirements

• Minimum 3–6 years of experience in E-commerce Operations.

• At least 2 years of experience leading a team of 15–20 members.

• Hands-on experience managing Amazon Seller Central, Flipkart Seller Hub, and Meesho Supplier Panel is mandatory.

• Strong knowledge of product listing, catalog management, inventory control, pricing, and order management.

• Excellent leadership, people management, and problem-solving skills.

• Proficiency in Microsoft Excel and reporting tools.

• Ability to work in a fast-paced, target-driven environment.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.

• Additional certifications in E-commerce or Digital Marketing are an advantage.

Key Skills

• Team Leadership

• Marketplace Management

• Amazon, Flipkart & Meesho Operations

• Product Listing & Catalog Management

• Inventory & Order Management

• Performance Monitoring

• Data Analysis & Reporting

• Problem Solving

• Communication & Stakeholder Management

• Time Management

Key Performance Indicators (KPIs)

• Team productivity and target achievement.

• Sales growth across e-commerce platforms.

• Marketplace account health and compliance.

• Product listing accuracy and catalog quality.

• Order fulfillment efficiency.

• Inventory accuracy.

• Employee performance and retention.

What We Offer

• Competitive salary package.

• Career growth opportunities.

• Learning and leadership development programs.

• Collaborative and growth-oriented work environment.

Preferred Candidate Profile

• Strong leadership and decision-making abilities.

• Excellent communication and interpersonal skills.

• Ability to motivate and develop team members.

• Highly organized, analytical, and result-driven.

• Experience in managing multiple marketplace accounts and handling high-volume operations.

• Immediate joiners will be preferred.

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 6+ years Experience.