Bpo Team Leader

28,000 - 35,000 /month

Ak Global Management Services

Sector 18 Gurgaon, Gurgaon

6 - 36 months Experience in Telesales / Telemarketing

25 Openings

Full Time

Skills Required

Domestic Calling

MS Excel

Wiring

Communication Skill

Job Highlights

Sales Type: Loan/ Credit Card

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Meal, Insurance, PF

Job Description

Job Title: Team Leader – Telesales

Job Summary:
A results-driven Team Leader responsible for managing, guiding, and motivating a team of telesales executives to achieve sales targets, improve customer engagement, and ensure high-quality service delivery.

Key Responsibilities:

Lead, supervise, and support a team of telesales executives to meet and exceed sales targets
Monitor daily calling activities, performance metrics, and conversion rates
Provide training, coaching, and continuous feedback to improve team performance
Develop and implement effective sales strategies and scripts
Handle escalated customer queries and ensure prompt resolution
Maintain team discipline, productivity, and motivation
Prepare daily, weekly, and monthly performance reports
Collaborate with management to set targets and improve processes
Ensure compliance with company policies and quality standards

Skills & Requirements:

Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proven experience in telesales or customer service (preferably in a leadership role)
Target-oriented with strong problem-solving skills
Ability to motivate and drive team performance
Good knowledge of CRM tools and MS Office

Experience:

Minimum 6 months- 3 years of experience in telesales/customer service
Prior experience as a Team Leader preferred

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.

More about this Bpo Team Leader job

What skills and experience do you need for this Bpo Team Leader job?
Ans : To apply for this Bpo Team Leader job, candidates should have skills like Domestic Calling, MS Excel, Wiring, Communication Skill along with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Bpo Team Leader job ranges between ₹28,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many vacancies are there for this Bpo Team Leader job?
Ans : There are 25 vacancies for this Bpo Team Leader role.
Is this job open for all genders?
Ans : Yes, this Bpo Team Leader job is open for both male and female candidates.
What are the key responsibilities of this Bpo Team Leader job?
Ans : As a Bpo Team Leader, key responsibilities include skills like Domestic Calling, MS Excel, Wiring, Communication Skill. This role is part of Telesales / Telemarketing category.
What is the job location for this position?
Ans : The job location for this Bpo Team Leader position is Sector 18 Gurgaon, Gurgaon.
Who is the right fit for this Bpo Team Leader job?
Ans : A candidate having skills like Domestic Calling, MS Excel, Wiring, Communication Skill with 1-3 years of experience is the right fit for this Bpo Team Leader job.
What makes this Bpo Team Leader job a good opportunity?
Ans : This Bpo Team Leader job is a good opportunity as it offers a salary between ₹28,000-₹35,000 per month. This is a Full Time job and has 25 openings.