Telesales Assistant Sales Manager

Job Title: Assistant Sales Manager

Company: Taiso Fitness
Location: Panvel, Navi Mumbai
Department: Sales & Business Development
Employment Type: Full-Time
Experience: 1–10 Years

Job Summary

Taiso Fitness is seeking a data-driven and target-oriented Assistant Sales Manager to support revenue generation, membership acquisition, and customer retention. The role requires strong expertise in sales operations, CRM management, lead conversion, pipeline management, and performance tracking. The ideal candidate will assist in executing sales strategies, optimizing conversion funnels, and ensuring the achievement of monthly and annual revenue targets.

Key Responsibilities

Sales Operations

• Execute monthly, quarterly, and annual membership sales plans aligned with business objectives.

• Manage the complete sales lifecycle from lead generation to membership closure and post-sales engagement.

• Drive membership acquisition through walk-ins, digital enquiries, outbound calling, referrals, corporate partnerships, and promotional campaigns.

• Conduct structured sales consultations and facility presentations to prospective members.

• Consistently achieve assigned revenue, conversion, and membership acquisition targets.

• Maximize Average Revenue Per Member (ARPM) through cross-selling and upselling of personal training, nutrition plans, premium memberships, and ancillary services.

Lead & Pipeline Management

• Manage and maintain an active sales pipeline using CRM software.

• Qualify, prioritize, and nurture leads based on conversion potential.

• Monitor key sales metrics including Lead-to-Visit Ratio, Visit-to-Conversion Ratio, Renewal Rate, Customer Acquisition Cost (CAC), and Customer Lifetime Value (CLV).

• Ensure timely follow-ups and maintain SLA adherence for all enquiries.

• Maintain accurate customer records, sales documentation, and pipeline updates.

Business Development

• Identify and develop new business opportunities through corporate tie-ups, residential societies, educational institutions, healthcare partners, and local businesses.

• Generate strategic referral networks and partnership opportunities.

• Support local marketing initiatives to improve lead generation and brand visibility.

• Assist in executing promotional campaigns and membership drives.

Customer Relationship Management

• Deliver a high-quality customer experience throughout the member lifecycle.

• Handle escalations, service recovery, and complaint resolution in accordance with company standards.

• Improve customer retention through proactive engagement, renewal planning, and relationship management.

• Monitor member satisfaction and implement corrective actions where required.

Team & Performance Support

• Support the Sales Manager in supervising daily sales operations.

• Coach and mentor Sales Executives on consultative selling, objection handling, CRM utilization, and closing techniques.

• Monitor daily sales productivity and individual KPIs.

• Assist in implementing sales SOPs and process improvements.

Reporting & Compliance

• Prepare Daily Sales Reports (DSR), Weekly Sales Reports (WSR), and Monthly Sales Reports (MSR).

• Analyze sales trends, conversion performance, revenue generation, and lead sources.

• Maintain compliance with company policies, SOPs, pricing guidelines, and documentation standards.

• Ensure confidentiality of customer and business information.

Required Technical Competencies

• Sales Funnel & Pipeline Management

• CRM Software (Zoho CRM, HubSpot, Salesforce, or equivalent)

• Membership Sales & Revenue Management

• Lead Qualification & Conversion Optimization

• Business Development & Corporate Sales

• KPI & Performance Analytics

• Customer Retention & Renewal Strategy

• Cross-selling & Upselling Techniques

• Revenue Forecasting

• Sales Reporting & MIS

• Negotiation & Closing Techniques

• Customer Experience Management

• Microsoft Excel (Advanced), Word, PowerPoint

• Basic understanding of Digital Lead Management and Marketing Automation

Core Competencies

• Strong analytical and decision-making skills.

• Excellent verbal and written communication.

• High commercial awareness and business acumen.

• Result-oriented with a strong ownership mindset.

• Ability to manage multiple priorities under strict deadlines.

• Strong interpersonal and stakeholder management skills.

• Professional ethics, integrity, and confidentiality.

• Adaptability in a fast-paced sales environment.

Educational Qualification

• Bachelor's Degree in Business Administration, Marketing, Commerce, Management, or a related discipline.

• MBA (Marketing/Sales) will be an added advantage.

Experience

• 1–10 years of experience in Sales, Business Development, Membership Sales, Retail Sales, Banking, Insurance, Hospitality, Healthcare, Fitness, Wellness, or other service industries.

• Demonstrated experience in consistently achieving sales targets and managing customer acquisition pipelines.

• Prior experience in the fitness or wellness industry is preferred but not mandatory.

Key Performance Indicators (KPIs)

• Membership Sales Achievement (%)

• Monthly Revenue Generated

• Lead-to-Conversion Ratio

• Customer Retention & Renewal Rate

• Average Revenue Per Member (ARPM)

• New Lead Generation

• Corporate Partnership Acquisition

• Customer Satisfaction Score (CSAT)

• CRM Data Accuracy

• Sales Target Achievement

Benefits

• Competitive Fixed Salary

• Attractive Incentive Structure

• Performance-Based Rewards

• Career Progression Opportunities

• Learning & Development Programs

• Employee Fitness Benefits

• Professional and Performance-Driven Work Environment

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 6+ years Experience.