Telesales Admission Counsellor

Career Counsellor

Department: Admissions & Student Counselling
Location: Ahmedabad / Gujarat
Employment Type: Full-Time
Experience: 1–3 years preferred
Qualification: Graduate / Postgraduate
Industry: Education, Banking & Financial Services, Skill Development

Job Summary

We are looking for a dynamic, result-oriented and student-focused Career Counsellor to guide students and working professionals in selecting the right career path, professional courses and job-oriented programs.

The Career Counsellor will be responsible for understanding students' career aspirations, explaining suitable programs, handling enquiries and leads, conducting counselling sessions, converting prospective students into admissions, and maintaining continuous communication throughout the admission process.

Key Responsibilities

1. Career Counselling

• Counsel students, graduates and working professionals regarding career opportunities and suitable professional programs.

• Understand the student's educational background, interests, skills, career goals and expectations.

• Recommend appropriate courses based on the student's career objectives.

• Explain career pathways, job profiles, eligibility, course structure and learning outcomes.

2. Student & Parent Interaction

• Conduct one-to-one counselling sessions with students and parents.

• Address queries related to courses, fees, duration, certifications, placements and career opportunities.

• Build trust and maintain strong relationships with students and parents.

• Conduct counselling through face-to-face meetings, telephone calls, WhatsApp and online meetings.

3. Lead Management & Admissions

• Handle leads received through digital marketing, website, social media, references, walk-ins and other sources.

• Make timely follow-up calls and maintain systematic follow-up with prospective students.

• Convert qualified enquiries into admissions through effective counselling.

• Maintain daily lead and admission records in CRM / Excel.

• Follow up with students until the completion of the admission process.

4. Career & Placement Awareness

• Keep updated knowledge of current job opportunities, industry requirements and career trends.

• Explain relevant job roles and career progression to students.

• Coordinate with the placement team to provide students with appropriate placement-related information.

• Assist students in understanding interview preparation, employability skills and professional expectations.

5. Business Development

• Achieve monthly counselling, admission and conversion targets.

• Generate referrals through existing students, alumni and professional networks.

• Participate in career seminars, college visits, education fairs and student awareness programs.

• Develop relationships with colleges, educational institutions and other potential student-acquisition channels.

6. Documentation & Reporting

• Maintain accurate records of leads, counselling sessions, follow-ups and admissions.

• Prepare daily and weekly MIS reports.

• Track lead conversion, pending follow-ups and admission status.

• Ensure timely collection and verification of admission-related documents.

Required Skills

• Excellent communication and interpersonal skills.

• Strong counselling and convincing abilities.

• Good presentation and negotiation skills.

• Ability to understand students' career aspirations.

• Strong follow-up and relationship-management skills.

• Basic knowledge of MS Office / Excel and CRM systems.

• Positive attitude and target-oriented approach.

• Ability to work independently as well as in a team.

• Professional appearance and behaviour.

Preferred Experience

Candidates with experience in any of the following areas will be preferred:

• Career Counselling

• Education Counselling

• Student Admissions

• EdTech / Training Industry

• Banking & Financial Services Education

• Sales / Business Development

• Tele-counselling

• Placement / Recruitment

Key Performance Indicators (KPIs)

• Number of counselling sessions conducted.

• Lead response and follow-up efficiency.

• Lead-to-counselling conversion.

• Counselling-to-admission conversion.

• Monthly admission achievement.

• Student satisfaction and retention.

• Referral and repeat lead generation.

• Accuracy and timely updating of CRM/MIS.

Ideal Candidate

The ideal candidate should be energetic, confident, empathetic and target-oriented, with a genuine interest in helping students build successful careers. The person should be comfortable communicating with students and parents and should have the ability to convert career discussions into meaningful educational decisions.

Career Counsellor = Counselling + Relationship Management + Follow-up + Admissions + Student Success

• It is a Full Time Telesales / Telemarketing job for candidates with Freshers.