Telesales Admission Counsellor

About Ideal Nursing Classes

Ideal Nursing Classes is Varanasi’s premier coaching institute dedicated exclusively to nursing competitive examinations, including the UP CNET (B.Sc. Nursing Entrance) and NORCET (Nursing Officer Recruitment). We operate a highly professional, tech-driven, and corporate academic environment, and we are looking for a sharp, empathetic, and target-driven female Admission Counsellor to drive our frontline growth.

Role Overview

As the Admission Counsellor & Telecaller, you will be the first point of contact for all prospective students and parents. You will manage our high-intent digital leads using our PC-based cloud telephony system, drive telephonic conversions, and conduct in-person counselling for campus walk-ins. You will report directly to the Chief Operating Officer (COO).

Core Responsibilities

• Rapid Lead Engagement: Instantly contact high-intent digital leads (generated via Meta Ads and our Appx platform) using our PC-based cloud telephony system within minutes of them entering our CRM.

• Targeted Pitching & Objection Handling: Skillfully pivot your communication style based on the demographic—reassuring anxious parents of young UP CNET aspirants, while delivering logical, career-advancement pitches to working nursing professionals preparing for NORCET.

• Walk-In Consultations & Closing: Conduct face-to-face counselling sessions for branch walk-ins. Confidently handle syllabus inquiries, overcome timing or distance objections, negotiate fee structures, and successfully close the admission.

• CRM & Pipeline Hygiene: Maintain absolute data integrity within our automated Google Sheets CRM. Log exact call dispositions, detailed qualitative notes, and strict follow-up dates after every single interaction.

• Front-Desk Coordination: Coordinate with the Operations team via the internal intercom system to verify scheduled walk-ins, manage waiting area traffic, and ensure a seamless, premium experience for visiting parents and students.

Ideal Candidate Profile

• Gender preference: Female candidates only.

• Communication Skills: Exceptional fluency and persuasive speaking skills in Hindi, with a strong working command of English. Must possess a warm, empathetic, yet highly professional tone.

• Tech Literacy: Must be comfortable working on a PC desktop, operating softphone/dialler applications, and maintaining live data entry in Google Sheets.

• Experience: Prior experience in educational sales, EdTech telecalling, or front-desk counselling is highly preferred.

• Traits: Highly organized, resilient against rejection, and capable of managing high call volumes without losing enthusiasm.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 5 years of experience.