Academic Counsellor

Position: Academic counsellor

Location: Chennai

Report to: Sales Manager

Roles and Responsibilities

• Counselling potential learners, helping them plan their career path and understanding how Veranda Race can catalyze their career.

• Carrying weekly enrolment /revenue and collection target.

• Establishing the uniqueness and effectiveness of Veranda Race model of online/blended learning.

• Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, sales closing, and post-sales relationship management.

• Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality.

• Manage large amounts of Inbound calls / Outbound calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Take the extra mile to engage customers
  

What are the deliverables / KPI’s?

• Minimum of 200+ Dials every day with 75+ Connects.

• 4 hours of talk time on an average per day.

• 5 enrolled students per day.

• Weekly revenue targets to be met consistently.
  

Requirements

• Proven experience as tele-sales representative or other sales/customer service role

• Proven track record of successfully meeting sales quota preferably over the phone

• Good knowledge of relevant computer programs (Any CRM software) and telephone systems

• Ability to learn about products and services and describe/explain them to prospects

• Excellent knowledge of required language

• Excellent communication and interpersonal skills

• Cool-tempered and able to handle rejection

• Outstanding negotiation skills with the ability to resolve issues and address complaints
  

Growth Path

The Candidate selected for the role is expected to grow into a Academic Counsellor Lead within the sales team. On generating good leads and sales to the organization and showing leadership qualities can help the candidate reach the above mentioned role.

Educational Qualification

• Any degree
  

Experience Requirement

• 1 year and above sales experience

• Specially in Edu-Tech company (Preferable)
  

Working Conditions

• Flex – schedule with a Shift (Early Moring, Regular Shift, Evening)

Job Type: Full-time

Pay: Up to ₹22,000.00 per month + Incentives

Benefits:

• Health insurance

• Provident Fund

Ability to commute/relocate:

• Saidapet, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
  

Experience:

• CRM software: 1 year (Required)

• Total: 2 years (Required)
  

Work Location: In person

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Academic Counsellor job

1. What is the eligibility criteria to apply for this Academic Counsellor job?
   Ans: The candidate should be All Education levels and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹22000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Academic Counsellor job?
   Ans: This Academic Counsellor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Academic Counsellor job?
   Ans: No, there is no fee applicable for applying this Academic Counsellor job and during the employment with the company, i.e., Veranda Race Learning Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Academic Counsellor role?
   Ans: There is an immediate opening of 2 Academic Counsellor at Veranda Race Learning Solutions Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Academic Counsellor job?
   Ans: This Academic Counsellor job has Day Shift.