Academic Counsellor

Key Responsibilities

Sales & Counselling

• Handle student enquiries (walk-ins, calls, WhatsApp, website leads)

• Understand student needs and recommend suitable courses/programs

• Counsel students on career options, training programs, and benefits

• Convert enquiries into successful admissions

• Achieve monthly sales and admission targets

Lead Management

• Maintain and update lead database and CRM

• Ensure regular follow-ups with prospective students

• Track and report daily, weekly, and monthly conversion metrics

End-to-End Process Handling

• Manage complete admission process from enquiry to enrollment

• Coordinate with trainers and operations team for batch scheduling

• Support students with documentation and onboarding

Relationship Management

• Build strong relationships with students and parents

• Handle queries, objections, and provide post-admission support

• Maintain a high level of student satisfaction

Required Skills & Qualifications

• 2–5 years of experience in Academic Counselling / Education Sales / Inside Sales

• Strong sales, negotiation, and closing skills

• Excellent communication in English + regional language

• Ability to work in a target-driven environment

• Strong follow-up and persuasion skills

• Basic knowledge of CRM tools, MS Excel, and calling systems

Preferred (Added Advantage)

• Experience in EdTech / Training Institute / Overseas Education

• Exposure to IELTS / Career Counselling / Skill-based programs

• Experience handling high-volume leads and walk-in conversions

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.