Workshop Manager

Job Description – Two-Wheeler Service Manager

Job Title: Two-Wheeler Service Manager
Department: Service Department
Industry: Automobile / Two-Wheeler Dealership

Job Summary

We are looking for an experienced Two-Wheeler Service Manager who has complete knowledge of motorcycle servicing, bike parts, and mechanical repairs. The candidate should be capable of leading the entire service team, managing daily workshop operations, and ensuring high customer satisfaction.

Key Responsibilities

1. Supervise and lead the entire two-wheeler service team, including mechanics and technicians.

2. Have complete knowledge of motorcycle parts, engine components, electrical systems, and mechanical systems.

3. Diagnose and resolve technical problems related to bikes.

4. Manage daily servicing, repairs, maintenance, and workshop activities.

5. Ensure quality service and timely delivery of vehicles to customers.

6. Allocate jobs to technicians and monitor their performance.

7. Handle difficult technical issues and guide mechanics in troubleshooting.

8. Ensure proper use of tools, equipment, and spare parts.

9. Maintain service records, job cards, and daily workshop reports.

10. Handle customer complaints and ensure customer satisfaction.

11. Monitor team productivity, service quality, and workshop efficiency.

12. Ensure compliance with company policies, safety standards, and service procedures.

Required Skills and Qualifications

• Diploma or ITI in Automobile or Mechanical Engineering preferred.

• Strong knowledge of two-wheeler motorcycles and their components.

• Practical experience in bike servicing, repairs, and troubleshooting.

• Experience in handling and leading a service team.

• Good communication and team management skills.

• Ability to diagnose complex mechanical and electrical problems.

• Knowledge of spare parts identification and inventory management.

• Previous experience as a Service Manager, Workshop Manager, or Senior Service Advisor in a two-wheeler dealership is preferred.

Experience

Minimum 3–5 years of relevant experience in two-wheeler servicing, including team handling and workshop management.

Preferred Candidate

A technically strong and responsible professional who can independently manage the entire service workshop, guide the mechanics, solve technical problems, and ensure smooth daily operations.

• It is a Full Time Technician job for candidates with 5 - 6+ years Experience.