Technician

Job Description (JD) – MHE Technician

Job Title: Material Handling Equipment (MHE) Technician
Department: Service & Maintenance
Location: As Assigned
Reports To: Service Manager / Service Engineer

Job Summary

The MHE Technician is responsible for the installation, preventive maintenance, troubleshooting, repair, and servicing of Material Handling Equipment (MHE) at customer sites. The technician ensures maximum equipment uptime by providing timely, safe, and high-quality service while maintaining excellent customer relations.

Key Responsibilities

• Perform preventive and breakdown maintenance of MHE equipment.

• Diagnose and repair electrical, mechanical, hydraulic, and electronic faults.

• Service electric forklifts, diesel forklifts, reach trucks, pallet trucks, stackers, order pickers, VNA trucks, and other warehouse equipment.

• Inspect equipment and prepare service reports after every visit.

• Carry out installation, commissioning, and testing of new machines.

• Replace defective spare parts and ensure proper functioning of equipment.

• Attend customer breakdown calls within the specified response time.

• Follow preventive maintenance schedules to reduce equipment downtime.

• Maintain service tools and equipment in good working condition.

• Coordinate with the spare parts department for parts availability.

• Provide technical guidance and basic operator training to customers.

• Ensure proper documentation, including job cards, inspection reports, and service checklists.

• Maintain good customer relationships through professional service.

• Comply with company safety policies and customer site safety regulations.

• Report recurring technical issues to the Service Manager.

Educational Qualification

• ITI (Mechanical, Diesel Mechanic, Electrician, Fitter, Automobile)

• Diploma in Mechanical, Electrical, Automobile, or Mechatronics (Preferred)

Experience

• 1–5 years of experience in servicing Material Handling Equipment.

• Freshers with relevant technical qualifications may also apply.

Technical Skills

• Knowledge of hydraulic systems.

• Electrical troubleshooting.

• Diesel and electric vehicle maintenance.

• Battery and charger maintenance.

• Mechanical repair and assembly.

• Reading electrical and hydraulic diagrams.

• Use of diagnostic tools and measuring instruments.

• Knowledge of preventive maintenance procedures.

Soft Skills

• Good communication skills.

• Customer service orientation.

• Problem-solving ability.

• Teamwork and coordination.

• Time management.

• Ability to work independently.

• Willingness to travel extensively.

Key Performance Indicators (KPIs)

• First-time fix rate.

• Breakdown response time.

• Preventive maintenance completion rate.

• Customer satisfaction.

• Equipment uptime.

• Spare parts utilization.

• Service report submission accuracy.

• Safety compliance.

Working Conditions

• Field-based job involving frequent travel.

• Ability to work under pressure and attend emergency breakdowns.

• Willingness to work overtime or on holidays when required.

Salary

• As per company policy and experience.

• Travel Allowance (TA/DA), overtime, incentives, and other benefits as applicable.

This JD is suitable for MHE dealerships and service organizations handling forklifts, reach trucks, stackers, pallet trucks, VNA trucks, order pickers, tow tractors, and other warehouse material handling equipment.

• It is a Full Time Technician job for candidates with 3 - 5 years of experience.