Organization
Versuni India Home Solution
Job Title
Service Technician
Brand
Preethi Kitchen Appliances
Functional Area
Customer Care
Career Band
Field Force – Technician
Location
All Location (Pan India)
Reporting Manager
Branch In charge
To manage customer’s compliant / calls effectively.
· Attend the In-House calls.
· Attend the Dealers (Filed) calls as per PJC’s and get the acknowledgement of Dealers seal & signature in service call report
· Maintenance of Tools
· Segregate the out of warranty & warranty (duly tagged) defects
· Use of man held machine for Dealers service
· Highlight the new/repeated complaints to the Branch In-charge
· Assisting to Branch In-charge for stock checking/prepare storage in Racks & Spares Indent
· 10th/12th /ITI/ diploma
· Experience 0-3 years
· Candidates having experience in FMCG/FMCD are preferred
· Products and detail specifications
· Trouble shooting of products
· Communication & Inter-personal Skill
· Problem Solving Skill
· Customer Management
· Technical Know-how of Appliances