Key Responsibility:
Perform preventive and corrective maintenance as per schedule
Diagnose and troubleshoot hardware, software as per schedule for both Android and iOS
Perform a variety of repairs, including screen and battery replacements, fixing charging ports, and sometimes more complex tasks like micro-soldering on logic boards.
Install software updates, perform firmware flashing, manage data backups and restoration, and resolve operating system errors (iOS, Android, etc.).
Provide technical support and training to customers on product operation
Respond promptly to customer service and ensure quick resolution