A Works Manager in a two-wheeler service center or manufacturing unit plays a crucial role in overseeing the daily operations related to service, repair, and maintenance of two-wheelers. Here's a breakdown of the roles and responsibilities typically expected from a Works Manager in this domain:
🚀 Roles of a Works Manager (Two-Wheeler Industry)
Operations Supervision
Manage the overall workshop operations.
Monitor productivity and quality of repairs and servicing.
Team Management
Lead and supervise a team of technicians, mechanics, and service advisors.
Conduct training and development programs for workshop staff.
Customer Service
Ensure customer satisfaction by maintaining service quality.
Handle escalated customer complaints and ensure timely resolution.
Resource Management
Manage tools, equipment, and spare parts inventory.
Ensure availability of necessary parts for smooth service operations.
Process Management
Implement standard operating procedures (SOPs).
Ensure compliance with safety and environmental regulations.
Performance Monitoring
Track key performance indicators (KPIs) like service turnaround time, repeat jobs, etc.
Prepare daily/weekly/monthly reports for management.
Coordination with Other Departments
Liaise with sales, parts, and administration departments for smooth functioning.
Coordinate with manufacturers for warranty claims and technical support.
Cost Control
Monitor expenses and improve efficiency to reduce operational costs.
Control wastage of materials and labour hours.