Technician

JOB DESCRIPTION – TECHNICIAN

Company: Kumar Equipment India Pvt. Ltd.
Department: Service / Projects / Installation
Location: Mumbai / Client Sites (Pan-India travel as required)
Reporting To: Service Engineer / Project Manager
Employment Type: Full-time

Job Purpose

The Technician is responsible for the installation, commissioning, servicing, troubleshooting, and maintenance of commercial kitchen equipment and allied appliances at client sites. The technician will ensure that all assigned work is completed safely, efficiently, and in accordance with company quality standards and customer requirements.

The ideal candidate should have basic technical knowledge of commercial kitchen equipment, home appliances, or related electrical/mechanical equipment, along with a willingness to learn and develop specialized skills in commercial kitchen equipment.

Key Responsibilities

1. Installation & Commissioning

• Install commercial kitchen equipment such as cooking ranges, ovens, refrigeration units, dishwashers, exhaust systems, and allied equipment.

• Carry out basic electrical and mechanical connections as per equipment requirements and technical guidelines.

• Assist in equipment positioning, assembly, installation, and alignment.

• Perform functional testing after installation.

• Support commissioning activities and ensure equipment is operating properly before handover.

• Assist senior engineers during complex installation and commissioning activities.

• Follow installation procedures, technical drawings, manuals, and company guidelines.

2. Maintenance & Service

• Carry out preventive maintenance and breakdown maintenance of commercial kitchen equipment.

• Attend customer service calls and respond to assigned breakdowns within the required time.

• Diagnose equipment faults and identify the probable cause of failure.

• Carry out basic troubleshooting and repair activities.

• Replace defective components, parts, wiring, fittings, and other required items.

• Ensure repaired equipment is properly tested before handing it back to the customer.

• Escalate complex or unresolved technical issues to the Service Engineer or Project Manager.

• Maintain cleanliness and proper working conditions while carrying out service activities.

3. Technical Knowledge – Kitchen Equipment & Home Appliances

• Should have basic knowledge of commercial kitchen equipment and/or home appliances.

• Familiarity with equipment such as ovens, cooking ranges, refrigerators, freezers, dishwashers, exhaust systems, microwaves, washing machines, water heaters, and other electrical/mechanical appliances will be an advantage.

• Should have a basic understanding of electrical, mechanical, refrigeration, and plumbing-related components commonly used in kitchen equipment and appliances.

• Should be able to identify common equipment faults and perform basic troubleshooting.

• Should have an understanding of basic tools and their proper usage for installation, servicing, and maintenance.

• Candidates with hands-on experience in the installation, servicing, repair, or maintenance of kitchen equipment or home appliances will be preferred.

• Should be willing to learn and develop technical knowledge of the company's range of commercial kitchen equipment.

4. Customer Coordination

• Coordinate professionally with clients, site engineers, consultants, contractors, and other site personnel.

• Attend customer sites as assigned and maintain professional behaviour.

• Understand customer complaints and provide appropriate technical support.

• Explain basic equipment operation, safety precautions, and maintenance procedures to customers.

• Maintain good customer relationships and ensure customer satisfaction.

• Escalate unresolved customer or technical issues to the concerned senior.

5. Safety & Compliance

• Follow all company safety procedures and site safety requirements.

• Follow applicable electrical and mechanical safety standards.

• Use appropriate PPE (Personal Protective Equipment) while working at client sites.

• Handle tools, equipment, electrical components, and spare parts responsibly.

• Ensure safe working practices during installation, servicing, and maintenance.

• Maintain discipline, punctuality, and professional conduct at all times.

• Comply with company policies, SOPs, and the client's site rules and regulations.

6. Documentation & Reporting

• Prepare and maintain service reports, installation checklists, job cards, and maintenance records.

• Record details of equipment faults, work carried out, parts replaced, and service status.

• Update daily work status, attendance, and assigned tasks.

• Maintain proper records of spare parts and materials used at customer sites.

• Assist in tracking company tools, equipment, and spare parts issued.

• Submit required reports and documents to the Service Engineer or Project Manager on time.

7. Tools & Equipment Handling

• Use hand tools, power tools, testing instruments, and other service equipment properly.

• Maintain tools and ensure they are kept in good working condition.

• Report damaged, missing, or faulty tools and equipment to the concerned senior.

• Carry required tools and equipment to client sites as instructed.

• Follow proper procedures for handling and storing company tools and equipment.

Required Skills & Competencies

• Basic knowledge of electrical, mechanical, refrigeration, or plumbing systems.

• Basic knowledge of commercial kitchen equipment or home appliances.

• Basic troubleshooting and problem-solving skills.

• Ability to use basic hand tools and testing instruments.

• Ability to read and understand basic technical drawings, wiring diagrams, equipment manuals, and instructions.

• Good communication and teamwork skills.

• Customer-oriented approach and professional attitude.

• Ability to work independently as well as under the supervision of senior technicians/engineers.

• Willingness to learn new equipment, technologies, and service procedures.

• Willingness to travel and work at client sites across Mumbai and other locations in India.

Educational Qualification

• ITI / Diploma in Electrical, Mechanical, Refrigeration & Air Conditioning, Fitter, Electronics, or any relevant technical trade.

• Candidates with relevant technical training or hands-on experience in appliance servicing may also be considered.

Experience

• 0–5 years of relevant experience preferred.

• Fresh ITI/Diploma candidates with good technical knowledge and a willingness to learn may be considered.

• Experience in servicing or installation of commercial kitchen equipment, home appliances, refrigeration equipment, electrical equipment, or similar products will be an advantage.

• Exposure to hospitality, hotels, restaurants, commercial kitchens, facility management, or equipment servicing is preferred.

Other Requirements

• Physically fit and comfortable working at client sites.

• Willingness to travel to customer locations and project sites as required.

• Willingness to work extended hours, weekends, or holidays during urgent breakdowns or major installations, when required.

• Valid driving licence would be an advantage.

• Ability to work in different site environments and conditions.

• Must maintain professional behaviour and good communication with customers and colleagues.

• Compliance with company policies, SOPs, and code of conduct is mandatory.

Growth & Development

• On-the-job training and technical skill development.

• Training on commercial kitchen equipment, installation procedures, troubleshooting, and maintenance.

• Opportunity to develop expertise in specialized kitchen and appliance equipment.

• Opportunity for career progression based on technical skills, performance, discipline, and customer handling.

• Potential growth into roles such as Senior Technician, Service Engineer, or Project Engineer based on experience and performance.

Key Performance Expectations

• Timely completion of assigned installation and service jobs.

• Quality and accuracy of installation and repair work.

• Proper troubleshooting and reduction of repeat breakdowns.

• Customer satisfaction and professional site behaviour.

• Compliance with safety procedures and company SOPs.

• Proper maintenance of tools, spare parts, equipment, and service documentation.

• Punctuality, attendance, teamwork, and willingness to travel.

Candidate Profile

The ideal candidate should be a technically inclined, hardworking, and customer-oriented individual with basic knowledge of electrical/mechanical systems and familiarity with commercial kitchen equipment, home appliances, or similar equipment. The candidate should be willing to travel, work at client sites, learn new technologies and equipment, and develop into a skilled commercial kitchen equipment service professional.

• It is a Full Time Technician job for candidates with 6 months - 6 years of experience.