Technician

Job Title: Printer Support Engineer / IT Support Executive (Printing)

Job Summary

We are seeking a skilled Printer Support Engineer to manage, troubleshoot, and maintain printers across the organization. The ideal candidate will have strong knowledge of printer drivers, network connectivity, firmware updates, and hands-on experience resolving common printer issues.

Key Responsibilities

• Install, configure, and manage printer drivers for various printer models.

• Explain and ensure proper use of printer drivers to enable effective communication between computers and printers.

• Diagnose and resolve common printer issues such as paper jams, poor print quality, and hardware errors.

• Identify causes of paper jams (incorrect paper type, misaligned trays, worn rollers, debris) and implement effective resolutions.

• Troubleshoot printers not connecting to the network (IP issues, driver problems, network configuration).

• Resolve printers showing “Offline” status by checking connectivity, spooler services, driver settings, and network paths.

• Understand and support different printer languages and drivers, including PCL and PostScript, and recommend the appropriate driver based on user requirements.

• Check, update, and maintain printer firmware to ensure optimal performance and security.

• Coordinate with vendors or internal IT teams for advanced troubleshooting and repairs.

• Provide end-user support and basic training related to printer usage and best practices.

• Maintain documentation for printer configurations, issues, and resolutions.

Required Skills & Knowledge

• Strong understanding of printer drivers and their purpose.

• Hands-on experience troubleshooting paper jams and hardware issues.

• Knowledge of network printing, TCP/IP, and printer sharing.

• Experience resolving offline printer issues.

• Understanding of PCL vs PostScript drivers and their use cases.

• Ability to check and update printer firmware safely.

• Familiarity with Windows (and/or macOS) printing environments.

• Good problem-solving and communication skills.

Qualifications

• Diploma / Bachelor’s degree in IT, Computer Science, or a related field (preferred).

• 1–3 years of experience in IT support or printer support (can be adjusted).

Preferred Attributes

• Experience with enterprise or multi-function printers (HP, Canon, Ricoh, Xerox, etc.).

• Ability to work independently and manage multiple support requests.

• Customer-focused mindset with attention to detail.

• It is a Full Time Technician job for candidates with 6 months - 1 years of experience.