Technician

Job Description: Technical Support Engineer / Technician

Job Summary

We are seeking a highly skilled and organized technical professional to join our team as a Technical Support Engineer.Support installation, maintenance, and repair activities directly from our office. You will analyze technical issues remotely, coordinate schedules for field engineers, and ensure high-quality documentation.

Key Responsibilities

· Remote Support & Troubleshooting: Analyze and troubleshoot complex technical issues reported by customers or field engineers, providing step-by-step remote guidance to resolve problems quickly.

· Manage, prioritize, and coordinate incoming service requests and set efficient maintenance/repair schedules for the field team.

· Documentation & Approval, verify, and approve technical service reports and maintenance documentation submitted by technicians.

· Actively monitor equipment performance data from the office to identify recurring technical issues or failure trends.

· Partner with our internal engineering, production, and quality teams to implement permanent engineering solutions for recurring product issues.

· Maintain Proper data records of all service histories, spare parts utilization data, and updated technical instruction manuals.

· Ensure all handled service activities strictly adhere to company standard operating procedures (SOPs) and safety/quality standards.

Required Skills & Competencies

· Strong technical understanding of mechanical, electrical, or electronics troubleshooting.

· Excellent verbal and written communication skills (ability to clearly explain technical steps over the phone or email).

· Good computer skills (proficiency in Excel, ERP software, or service CRM tools for scheduling and documentation).

· Strong problem-solving mindset and leadership qualities to mentor junior team members.

· Familiarity with manufacturing machinery, control systems, or automation products is a major advantage.

Location: Peenya Industrial Area, Bangalore (In-Office Role)

Qualification: ITI / Diploma in Electrical, Electronics, Mechanical, or Mechatronics Engineering

• It is a Full Time Technician job for candidates with 6 months - 2 years of experience.