Support Executive

Support Executive:

Key Responsibilities:

Handle calls and queries from dairy societies and software users.

Provide technical assistance and troubleshooting via phone or remote tools.

Escalate unresolved issues to the relevant departments.

Maintain accurate call logs and support tickets in the CRM system.

Provide timely follow-up to ensure resolution of queries.

Guide users through step-by-step solutions.

Conduct courtesy calls to gather feedback and promote support quality.

Assist in basic product training during new installations or upgrades.

Required Skills and Qualifications:

Graduate in any stream.

Proven experience in helpdesk, telecalling, or customer support preferred.

Good communication skills in English, Gujarati, and Hindi.

Basic computer knowledge and familiarity with remote support tools.

Ability to work in shift rotations, including weekends and holidays.

Strong interpersonal and listening skills.

Self-motivated and solution-oriented mindset.

Salary: 15k to 20k pm

Location: Iskon-Ambli Road, Ahmedabad

• It is a Full Time Technician job for candidates with 0 - 2 years of experience.

More about this Support Executive job

1. What is the eligibility criteria to apply for this Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Support Executive job?
   Ans: This Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Support Executive job?
   Ans: No, there is no fee applicable for applying this Support Executive job and during the employment with the company, i.e., THINKRESOURCE INFOSOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Support Executive role?
   Ans: There is an immediate opening of 1 Support Executive at THINKRESOURCE INFOSOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Support Executive job?
   Ans: This Support Executive job has Day Shift.