Service Technician

A service technician, or skilled service worker, is responsible for providing technical repair and service work either in a facility or in the field. These professionals may install and service a wide range of hardware depending on the technician’s specific industry. Service technicians may work on vehicles, heavy machinery and home appliances or in many other areas where complex hardware needs to be maintained or fixed. Their responsibilities include diagnostic review, repair and replacement of parts as well as the replacement and installation of equipment.

Service technician job duties and responsibilities

Qualified service technicians are required to ensure that the hardware they’re responsible for servicing or repairing is kept in good working order and is correctly diagnosed if any problems arise. They should also be able to repair, replace or install complex machinery and devices in their specific area of competence, which might be automotive, engineering-related or computer-related. Their general range of duties includes:

• Installing new hardware and complex products while ensuring that they work correctly and safely

• Educating the hardware users about the correct use and upkeep of their products

• Repairing broken-down or damaged equipment either in the field or at a diagnostic and repair center

• Assessing hardware and installation functionality and preparing reports about maintenance and repair work that they have performed

• Persuading customers to invest in necessary replacements or vital repairs to key components and hardware devices

• Handling customer relations in a professional and friendly manner

• Explaining complex installation, diagnostic and repair issues in a way that’s accessible to a nontechnical audience

• It is a Full Time Technician job for candidates with 6 months - 2 years of experience.