Service engineer

Job Summary:

Caleedo is looking for a Field Service Engineer to support the installation, commissioning, servicing, and maintenance of its IoT-based solutions at customer sites. This role involves regular field visits, hands-on technical work, and basic interaction with customers to ensure smooth deployment and reliable system performance.

Key Responsibilities

• Install, commission, and test IoT hardware, sensors, gateways, and related peripherals at customer locations

• Perform preventive maintenance, troubleshooting, and corrective servicing of deployed IoT systems

• Diagnose hardware, connectivity, power, and basic software-related issues on-site

• Configure devices, SIMs, and basic network parameters as per installation guidelines

• Ensure proper cabling, mounting, and electrical connections following safety standards

• Update installation reports, service logs, and checklists using computer/mobile-based tools

• Coordinate with the central technical/support team for issue resolution and escalations

• Educate customers on basic system usage and report operational feedback

• Ensure timely completion of assigned site visits across the assigned city

Candidate Profile & Qualifications

Education: Diploma / ITI (Electrician / Electronics / Instrumentation / Computer Hardware / Networking or equivalent)

Experience: 2- 8 Years

• Prior field installation or service experience in electronics, telecom, CCTV, BMS, fire alarm, or IoT systems will be an advantage

Technical & Skill Requirements

• Basic understanding of electronics, sensors, power supplies, and field wiring

• Familiarity with tools such as multimeter, drill machine, crimping tools, etc.

• Basic knowledge of networking concepts (GSM, Wi-Fi, Ethernet) preferred

• Computer literate: comfortable using laptops/smartphones for configuration, data entry, and reporting

• Ability to follow SOPs, wiring diagrams, and installation manuals

Other Requirements

• Willingness to travel extensively within the city

• Ability to work independently at customer sites

• Good communication skills and customer-facing attitude

• Physically fit for field work (climbing, mounting, site movement)

• It is a Full Time Technician job for candidates with 2 - 6+ years Experience.