Service engineer

Job description

Job Role : Service Engineer

1. Responsible for resolving the service issues at client place with minimum escalations and ensure customer satisfaction.
2. Aims in generating service revenues through AMC, spare selling, small sales etc.,
3. Coordinates with customer care, update the call status and acknowledgement from the client.
4. Understanding the service call customer details from the database about
the systems installed and past service records.
5. Attend the service accordingly to customer service process and deliver
service to client as per the set quality standards.
6. Bill the customer according to the services provided and for the spares
and material used to resolve the service call
7. Educate the customer about various services we offer like AMCs and sell
our services whenever there is a customer need.

Role Context:-The role will be at Client place in resolving various client issues technically.

The Service engineer is responsible for resolving at technical issues at client place, explain the customer about the problem and its solution through our service delivery in various ways like comprehensive and non comprehensive AMC etc., Ensure customer satisfaction at all levels without compromising on standards and quality , organisation norms. Responsible for generation of service revenues. Coordinates with Customer care, service coordinator and reports to Service Manager / Team Leader.

Mechanical People look after – Fire Hydrants,Sprinklers,NOVAC(Gas suppression)

ELV Electronics People look after – CCTV,Access control,fire alarms,public address,VESDA(very early stage detection system),BMS (Building management system)We are looking for a Service engineer to join our team at Ezone Security Solutions India to repair, install, replace, and service different systems and equipment like heavy machinery, home appliances like TVs, and others. The role involves monitoring & servicing systems, diagnosing problems, and troubleshooting equipment, etc. The position offers an in-hand salary of ₹20000 - ₹20000 with growth opportunities.

Key Responsibilities:

• Repair or replace faulty equipment and assemble necessary components.

• Read repairing guides and coordinate with other experts.

• Write reports, safety regulations, and preventative maintenance plans.

• Source parts, negotiate with suppliers, and provide cost estimates before starting work.

• Stay updated on industry advancements and attend workshops.

• Coordinate tasks efficiently to ensure quality results.

Job Requirements:

The minimum qualification for this role is Graduate and 3 - 6 years of experience. Applicants should be able to multitask, explain problems simply and clearly, and follow health & safety regulations. Proficiency in MS Office is a plus.

• It is a Full Time Technician job for candidates with 3 - 6 years of experience.

More about this Service engineer job

1. What is the eligibility criteria to apply for this Service engineer job?
   Ans: The candidate should be Graduate and above and above with 3 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Service engineer job?
   Ans: This Service engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service engineer job?
   Ans: No, there is no fee applicable for applying this Service engineer job and during the employment with the company, i.e., EZONE SECURITY SOLUTIONS INDIA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service engineer role?
   Ans: There is an immediate opening of 10 Service engineer at EZONE SECURITY SOLUTIONS INDIA
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service engineer job?
   Ans: This Service engineer job has Rotational Shift.