Service advisor

Job Summary:

We are looking for a skilled and responsible Customer Support Engineer to handle the installation, maintenance, and repair of Canon photocopier machines at client locations. The candidate will ensure timely service support, maintain high customer satisfaction, and minimize machine downtime.

Key Responsibilities:

• Install and configure Canon photocopier / multifunction machines at customer sites

• Diagnose and repair technical issues in photocopier machines

• Perform routine maintenance and preventive servicing

• Attend service calls and resolve complaints within the defined TAT (Turnaround Time)

• Replace faulty parts and ensure the proper functioning of machines

• Provide basic operational training to customers

• Maintain service reports and update job status regularly

• Coordinate with internal teams for spare parts and escalations

• Ensure customer satisfaction through professional behavior and timely service

• Qualifications:

  • Diploma / ITI in Electronics, Electrical, or related field

  • Experience in Canon / Xerox / Ricoh / Kyocera machines preferred

  • Freshers with technical knowledge can also apply

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  Experience:

  • 1–3 years (Field service experience preferred)

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  Other Requirements:

  • Two-wheeler with valid driving license (mandatory)

  • Willingness to travel within assigned area

  • Basic knowledge of MS Excel / reporting

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  Salary & Benefits:

  • As per company standards

  • Travel allowance / Conveyance

  • Mobile reimbursement

• It is a Full Time Technician job for candidates with 2 - 6+ years Experience.