mechanical service advisor
Service Advisor - Job Description
Position Name: Service Advisors
Roles & Responsibilities :
Open repair order, refer vehicle history and provide cost and time estimate.
Keep customer informed about progress of work or change in schedule/cost if any
Coordination with floor in charge
Customer interaction, Invoice explanation, parts replaced explanation, help customer to make payments for services
Liaison with customers about any additional work required
Handling customer complaints, Queries & closure of customer complaints coming through all channels.
Estimation Skill, Insurance Process and Billing Process
- Advising customers on vehicle maintenance, scheduling service appointments for helping customers to maintain trouble-free operation of the vehicle.
Promoting value added services to the customers for profitability of the company.
Ensure high service quality
Responsible for customer satisfaction rate
Knowledge and Skills:
Education Qualification: Min Diploma/Bachelor Degree in Automobile/Mechanical Stream
Experience: 5 to 7 years experiences in PV service industry
Skills Required: Strong Technical and Product Knowledge
People Management Skills, Customer Orientation, Communication & Interpersonal skills.
Age: 26 to 30 Years
Language: English & Local language
Salary Range:Rs 30,000 to 35,000 Salary per month + Incentives