Service advisor

mechanical service advisor

Service Advisor - Job Description

Position Name: Service Advisors

Roles & Responsibilities :

Open repair order, refer vehicle history and provide cost and time estimate.

Keep customer informed about progress of work or change in schedule/cost if any

Coordination with floor in charge

Customer interaction, Invoice explanation, parts replaced explanation, help customer to make payments for services

Liaison with customers about any additional work required

Handling customer complaints, Queries & closure of customer complaints coming through all channels.

Estimation Skill, Insurance Process and Billing Process

- Advising customers on vehicle maintenance, scheduling service appointments for helping customers to maintain trouble-free operation of the vehicle.

Promoting value added services to the customers for profitability of the company.

Ensure high service quality

Responsible for customer satisfaction rate

Knowledge and Skills:

Education Qualification: Min Diploma/Bachelor Degree in Automobile/Mechanical Stream

Experience: 5 to 7 years experiences in PV service industry

Skills Required: Strong Technical and Product Knowledge

People Management Skills, Customer Orientation, Communication & Interpersonal skills.

Age: 26 to 30 Years

Language: English & Local language

Salary Range:Rs 30,000 to 35,000 Salary per month + Incentives

• It is a Full Time Technician job for candidates with 1 - 5 years of experience.