Service advisor

Body Shop Advisor

Job Summary

The Body Shop Advisor serves as the primary point of contact between customers, insurance companies, and the collision repair team. This role is responsible for inspecting vehicle damage, preparing repair estimates, coordinating repairs, and ensuring a smooth, transparent customer experience from intake through delivery.

Key Responsibilities

Customer Service

• Greet customers and assess vehicle damage

• Explain repair processes, timelines, and costs clearly

• Provide regular updates on repair status

• Handle customer questions, concerns, and follow-ups professionally

Estimating & Documentation

• Perform vehicle damage inspections

• Prepare accurate repair estimates using estimating software (e.g., CCC, Mitchell, Audatex)

• Document pre-existing damage and take photos for records and insurance claims

• Review supplements and adjust estimates as needed

Insurance Coordination

• Communicate with insurance adjusters to negotiate and approve repairs

• Ensure repairs comply with insurance and manufacturer guidelines

• Process claim documentation and approvals in a timely manner

Repair Process Coordination

• Work closely with technicians and painters to schedule repairs

• Order necessary parts and track deliveries

• Monitor repair progress and ensure deadlines are met

• Conduct final vehicle walk-throughs before delivery

Administrative Duties

• Maintain accurate repair orders and customer records

• Ensure compliance with shop policies and safety standards

• Assist with invoicing and final billing

Qualifications

• High school diploma or equivalent (automotive training preferred)

• Previous experience in a body shop, collision center, or automotive service role

• Knowledge of collision repair processes and terminology

• Familiarity with estimating software and insurance procedures

• Valid driver’s license

Skills & Competencies

• Strong customer service and communication skills

• Attention to detail and organizational ability

• Time management and multitasking skills

• Ability to work in a fast-paced environment

• Problem-solving and negotiation skills

Work Environment

• Combination of office and shop floor settings

• May require standing, walking, and inspecting vehicles

• Occasional exposure to noise, dust, and automotive chemicals

Performance Measures

• Customer satisfaction scores

• Estimate accuracy and cycle time

• Insurance approval turnaround

• Repair quality and comeback rate

• It is a Full Time Technician job for candidates with 2 - 5 years of experience.