Coordinate seamlessly between work sections to ensure effective work order opening, execution, and closure
Monitor job flow to maximize workshop productivity and efficiency
Achieve defined sales targets in terms of job orders and service volumes
Promote all service offerings and upsell accessories in collaboration with the parts department
Identify and share vehicle sales leads with the sales team to support dealership growth
Establish courteous, professional contact with all customers
Accurately communicate service details and timelines, in coordination with supervisors
Manage vehicle reception and delivery with customer-friendly protocols
Ensure timely, error-free invoicing and payment collection
Maintain high standards in personal conduct and appearance aligned with company guidelines
Implement strategies for managing identified key accounts in aftermarket services
Act as a single point of contact between internal teams and key clients
Facilitate smooth communication and personalized service delivery
Compile and submit weekly customer complaint reports to CRM
Collaborate with service teams to ensure prompt and effective resolution of product issues