Service advisor

ob description

A Service Advisor in the automobile industry acts as the key link between customers and the service workshop. They ensure smooth communication, accurate documentation, and high customer satisfaction throughout the service process

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1. Customer Interaction & Relationship Management

Greet customers and understand their vehicle concerns.

Listen carefully and ask relevant questions to diagnose issues. Explain repair processes in simple, clear language.

Maintain strong customer relationships to encourage repeat business.

Handle customer complaints professionally and calmly.

2. Vehicle Inspection & Job Card Preparation

Conduct a preliminary inspection of the vehicle.

Note down customer complaints accurately.

Prepare job cards/work orders with detailed descriptions.

Record vehicle condition (fuel level, damages, accessories, etc.). Recommend additional services if required (preventive maintenance).

3. Cost Estimation & Approvals Prepare cost estimates for repairs and services.

Explain labor charges, spare parts costs, and taxes. Obtain customer approval before starting major repairs.

Inform customers about warranty coverage (if applicable).

4. Coordination with Workshop Team

Communicate customer concerns to technicians clearly.

Follow up on repair progress.

Ensure work is completed within promised timelines.

Arrange quality checks before vehicle delivery.

5. Spare Parts & Inventory Coordination

Coordinate with the parts department for required spares.

Ensure availability of genuine parts.

Inform customers about delays due to parts availability.

6. Quality Control & Vehicle Delivery

Inspect completed repairs.

Ensure vehicle cleanliness before delivery.

Explain work done and replaced parts to the customer.

Provide maintenance tips and next service reminders.

7. Documentation & Record Keeping

Maintain service records and history.

Process warranty claims as per company guidelines.

Generate invoices and ensure proper billing.

Update CRM systems.

8. Sales & Upselling

Promote value-added services.

Suggest annual maintenance contracts (AMC).

Inform customers about service packages or offers.

9. Key Skills Required

Strong communication skills

Technical knowledge of automobiles

Customer service skills

Problem-solving ability

Time management

Basic computer skills

Role: Service Engineer

Industry Type: Automobile (Automobile Dealers)

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: After Sales Service & Repair

Education

UG: B.Tech/B.E. - Bachelor of Technology / Engineering in Any Specialization, Diploma in Any Specialization

• It is a Full Time Technician job for candidates with 6 months - 6+ years Experience.