Service advisor

A Car Service Advisor acts as the critical link between customers and the service department in an automotive setting, typically at a dealership or repair shop. They are responsible for understanding customer needs, communicating those needs to technicians, and ensuring a smooth service experience. This involves greeting customers, diagnosing vehicle issues, explaining necessary repairs, providing cost estimates, and coordinating the service process. 

Key Responsibilities:

• Customer Interaction:

  Greeting customers, listening to their concerns about their vehicles, and understanding their needs. 

• Diagnosis & Communication:

  Assessing vehicle issues, potentially with the help of technicians, and explaining the necessary repairs and services to the customer. 

• Estimates & Scheduling:

  Providing accurate cost estimates for repairs and scheduling service appointments. 

• Service Coordination:

  Working with technicians to ensure the correct services are performed and managing the workflow of the service department. 

• Communication & Follow-up:

  Explaining the work performed, costs, and providing updates on the progress of the service. 

• Customer Satisfaction:

  Addressing customer complaints, ensuring satisfaction with the service, and potentially offering advice on maintenance, warranty, and other services. 

• Sales & Up-selling:

  In some cases, service advisors may also be involved in identifying opportunities to upsell additional services or parts. 

Skills Required:

• Strong Communication Skills: Effectively communicating with both customers and technicians. 

• Customer Service Skills: Providing excellent service and building rapport with customers. 

• Technical Knowledge: A basic understanding of automotive systems and repair processes. 

• Organizational Skills: Managing multiple tasks, appointments, and paperwork. 

• Problem-Solving Skills: Addressing customer concerns and finding solutions to vehicle issues. 

In essence, a Service Advisor is a customer-focused professional who leverages their automotive knowledge to ensure a positive and efficient service experience. 

• It is a Full Time Technician job for candidates with 4 - 5 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Diploma and above and above with 4 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., SPECTRUM.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 10 Service advisor at SPECTRUM
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.