Responsible for understanding customer needs, translating those needs into repair orders for technicians, and communicating the necessary work and costs back to the customer.
Clearly explaining the necessary repairs, associated costs, and potential cost savings to customers.
Identifying opportunities to offer additional services or parts that may benefit the customer's vehicle, while respecting their budget and preferences
Technical Knowledge: Basic understanding of automotive systems and repair processes.
Problem-Solving: Ability to assess vehicle issues and recommend appropriate solutions.
Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain accurate records.
Sales Skills: Ability to effectively communicate the value of services and parts.