A service coordinator manages the delivery of services, acting as a liaison between clients and service teams to ensure efficient operations and customer satisfaction. Key responsibilities include scheduling appointments, coordinating technician activities, handling client inquiries and complaints, documenting service interactions, and maintaining client records. The role often involves managing a customer service team, conducting training, and analyzing reports to improve service quality and client relationships.
Key Responsibilities
Service Management:
Schedule service appointments, coordinate technician schedules, and ensure the timely delivery of services.
Client Relations:
Serve as the primary contact for clients, address their questions and concerns, and resolve complaints to ensure satisfaction.
Team Supervision:
Recruit, train, and manage customer service or service technician teams, oversee their daily interactions, and provide motivation.
Administrative Tasks:
Maintain detailed records of service activities, client information, and service provider directories.
Process Improvement:
Analyze client feedback, service reports, and sales data to identify areas for improvement and develop strategies to enhance service quality.
Resource Management:
Assess client needs and connect them with appropriate providers or resources, especially in healthcare and social services settings