Greet customers at the service center and understand their vehicle issues.
Record customer complaints and vehicle service requirements accurately.
Open job cards and explain estimated cost, time, and job scope.
Provide correct technical advice and suggest necessary repairs or services.
Coordinate with the workshop team to ensure timely and quality service delivery.
Keep customers updated about job status, additional repairs, and approvals.
Conduct vehicle delivery with job explanation, billing, and feedback collection.
Manage customer complaints, escalate unresolved issues, and ensure customer satisfaction.
Maintain service records and follow up with customers for future service reminders.