Service advisor

Job Summary

The Two-Wheeler Service Consultant is responsible for ensuring an excellent customer experience by understanding customer concerns, providing accurate job estimations, coordinating service activities with the workshop team, and ensuring timely delivery of vehicles. The role requires strong communication skills, technical knowledge, and customer-handling abilities.

Key Responsibilities

1. Customer Handling

• Greet customers and understand their service requirements and concerns.

• Record customer complaints accurately in the Job Card.

• Explain recommended services, repair costs, and timelines.

• Provide professional guidance and clarify customer queries.

2. Job Card Preparation & Vehicle Assessment

• Perform initial inspection of the vehicle.

• Prepare detailed job cards with all required repair/maintenance work.

• Recommend additional services based on vehicle condition.

• Ensure proper documentation and customer signatures.

3. Workshop Coordination

• Coordinate with technicians and workshop manager for smooth service flow.

• Communicate customer requirements clearly to the technical team.

• Monitor work progress and ensure quality standards are met.

4. Follow-Up & Communication

• Keep customers updated on service progress and cost variations (if any).

• Seek approval for additional jobs.

• Coordinate for timely vehicle delivery.

5. Service Delivery

• Conduct final inspection before delivery.

• Explain service details, repair work done, and invoice to customers.

• Ensure customer satisfaction and collect feedback.

6. Upselling & Revenue Contribution

• Promote AMC, accessories, and value-added services.

• Achieve monthly service targets assigned by management.

7. Documentation & Systems

• Update service records and data in CRM/DMS.

• Maintain accurate billing and job card closure.

Key Skills Required

• Good communication and customer-handling skills

• Basic technical knowledge of two-wheelers

• Ability to understand and explain service requirements

• Time management and multitasking

• Problem-solving attitude

• Knowledge of DMS/CRM systems (preferred)

Qualifications

• Diploma/ITI in Automobile or Mechanical (preferred)

• Graduate/12th Pass candidates with relevant experience can also apply

• Experience in two-wheeler service industry preferred
  •Chinchwad based candidates and also apply

• It is a Full Time Technician job for candidates with 1 - 5 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be All Education levels and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., Platiinum Auto.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 5 Service advisor at Platiinum Auto
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.