Service advisor

Job Title: Service Advisor – TVS (Two-Wheelers)

Job Summary

The Service Advisor will be the first point of contact for customers visiting the service center. You will manage service appointments, communicate with customers about repairs/maintenance, coordinate with technicians, and ensure a great customer experience while driving service revenue and retention.

Key Responsibilities

• Welcome customers and create service orders for TVS two-wheelers.

• Understand customer complaints and relay accurate information to the workshop team.

• Provide cost estimates, service timelines, and follow-up with customers.

• Update customers on repair status and deliver vehicles after service.

• Maintain communication via phone, SMS, WhatsApp, or email.

• Ensure customer satisfaction and address post-service concerns.

• Manage service documentation, invoices, and warranty claims.

• Achieve service retention, upsell genuine parts/accessories where appropriate.

• Maintain service records and reports.

Qualifications

Education

• Minimum 10+2 / Intermediate / Diploma (Any discipline)

• Relevant vocational/automotive training is a plus

Experience

• 1–3+ years experience in customer service, preferably in automotive / two-wheeler service centers

• Experience with TVS vehicle service processes or familiarity with two-wheelers is an advantage

Required Skills

• Excellent communication (verbal & written) in English and Hindi

• Good customer relationship management

• Basic understanding of TVS two-wheeler mechanics and service procedures

• Ability to interpret vehicle issues and communicate technical info simply

• Strong organizational and multitasking skills

• Computer skills (MS Office / service software)

• Professional, customer-friendly demeanor

• It is a Full Time Technician job for candidates with 0 - 3 years of experience.