Service advisor

The Service Advisor will be the first point of contact for customers visiting the service center. You will manage service appointments, communicate with customers about repairs/maintenance, coordinate with technicians, and ensure a great customer experience while driving service revenue and retention.
Key Responsibilities
• Welcome customers and create service orders for Royal Enfield Mannohan Auto Store two-wheelers.
• Understand customer complaints and relay accurate information to the workshop team.
• Provide cost estimates, service timelines, and follow-up with customers.
• Update customers on repair status and deliver vehicles after service.
• Maintain communication via phone, SMS, WhatsApp, or email.
• Ensure customer satisfaction and address post-service concerns.
• Manage service documentation, invoices, and warranty claims.
• Achieve service retention, upsell genuine parts/accessories where appropriate.
• Maintain service records and reports.

Qualifications
Education
• Minimum 10+2 / Intermediate / Diploma (Any discipline)
• Relevant vocational/automotive training is a plus

Experience
• 1–3+ years experience in customer service, preferably in automotive / two-wheeler service centers
• Experience with two wheeler vehicle service processes or familiarity with two-wheelers is an advantage

Required Skills
• Excellent communication (verbal & written) in Basic English and Hindi
• Good customer relationship management
• Basic understanding of two-wheeler mechanics and service procedures
• Ability to interpret vehicle issues and communicate technical info simply
• Strong organizational and multitasking skills
• Computer skills (MS Office / service software)
• Professional, customer-friendly demeanor
• It is a Full Time Technician job for candidates with 6months - 3 years of experience.

More about this Service advisor job
Please go through the FAQs to get all answers related to the given Service advisor job
Can experienced candidates apply for this Service advisor role?
Ans : Candidates who have a 12th Pass and above qualification with 6months-3 years of experience can apply for this Service advisor role.

How much can you earn in this position?
Ans : You can earn between ₹12,000-₹18,000 per month in this Service advisor position.

What shift and timings does this job follow?
Ans : This Service advisor job follows a Day shift.

Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Aawas Vikas, Bijnor.

How many openings are available for this position?
Ans : There is 2 opening available for this position.

Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 6months-3 years of experience can apply for this Service advisor job. Only male candidates can apply.

Where is this job located?
Ans : This Service advisor job is located in Chandigarh.

Candidates can call HR for more info

• It is a Full Time Technician job for candidates with 6 months - 3 years of experience.