Service advisor

Job description:

Key Responsibilities:

Oversee day-to-day operations of the service department.

Manage and lead a team of service staff (technicians, customer service reps, etc.).

Monitor service KPIs, customer satisfaction, and productivity.

Handle escalated customer complaints and service issues.

Ensure service staff are properly trained and comply with company policies.

Implement and optimize service processes to improve efficiency and quality.

Maintain accurate service records and generate performance reports.

Coordinate with other departments to ensure seamless service delivery.

Manage department budgets, costs, and resource planning.

Ensure compliance with industry regulations and company standards.

Qualifications:

Proven experience as a Service Adviser or in a similar leadership role.

Strong knowledge of customer service principles and team management.

Excellent communication, interpersonal, and organizational skills.

Ability to analyze data and make informed decisions.

Proficiency in using service management software/tools

Technical background or industry-specific knowledge.

Key Competencies:

⚫️Leadership and team-building

⚫️Customer focus

⚫️Problem-solving and decision-making

⚫️Time management

⚫️Process improvements

• It is a Full Time Technician job for candidates with 1 - 3 years of experience.