A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
13,500 - 18,500 /month
K S Auto Services Private Limited
M.I.Road, Jaipur
2 - 5 years Experience in Technician
Full Time
To ensure the timely ,quality service and resolution of all customer quaries and ensure that customers are satisfied with the company's service or product Greet customers and understand their 2-wheeler service requirements.
Explain the jobs mentioned on the job card to the floor supervisor & technician upsell additional services and products when appropriate .
Follow job card opening & delivery process norms Coordinate with technicians to ensure smooth workflow and timely completion of service job .
Follow up with customers after service completion to ensure satisfaction Explain the work to be done, provide accurate cost estimation and information .
Address customer inquiries,concerns,complaints promptly and professionally
Update feedback to WM & escalate complaints if not able to resolve
Maintain regular communication with customers, update information on their vehicle progress Should have excellent communication and customer service skills Knowledge of 2-wheeler service and repair processes
Ability to explain technical information to customers Strong problem-solving and conflict resolution skills
Multitasking and time management abilities
Patience and empathy when dealing with customer concerns
Basic computer skills for data entry and documentation
Technical qualification(ITI/DIPLOMA/BE)
Must have practitioner trained from PTC-TVSM
Candidate must have 2+years of experience
