Service advisor

An Automotive Service Manager oversees and manages the service department in a dealership or repair shop, ensuring smooth operations, high customer satisfaction, and profitability. They are responsible for staffing, scheduling, budgeting, and maintaining records, while also addressing customer issues and leading the service team to achieve goals. 

Key Responsibilities:

• Staff Management:

  Hiring, training, motivating, and evaluating service technicians and advisors. 

• Scheduling & Workload:

  Overseeing the scheduling of service appointments, allocating tasks to technicians, and ensuring optimal workload distribution. 

• Customer Relations:

  Handling customer inquiries, complaints, and disputes, ensuring a positive customer experience and building customer loyalty. 

• Financial Management:

  Managing the service department budget, controlling costs, and monitoring profitability. 

• Process Improvement:

  Identifying areas for improvement in service processes, implementing new technologies, and developing innovative service strategies. 

• Inventory Management:

  Overseeing inventory levels, ordering parts, and ensuring a sufficient supply of materials for repairs. 

• Reporting & Analysis:

  Preparing and analyzing reports on service department performance, identifying trends, and making recommendations for improvement. 

• Safety Compliance:

  Ensuring a safe and clean work environment, adhering to safety guidelines, and complying with regulations. 

• Collaboration:

  Working closely with other departments, such as sales and parts, to ensure smooth operations and customer satisfaction. 

• Training & Development:

  Providing ongoing training and development opportunities for service technicians to enhance their skills and knowledge. 

Required Skills:

• Leadership and Management: Strong leadership and management skills to motivate and guide a team. 

• Customer Service: Excellent customer service skills to handle inquiries, complaints, and build relationships. 

• Communication: Strong communication skills to effectively interact with customers, technicians, and other staff. 

• Problem-Solving: Ability to identify and solve problems related to service operations, customer issues, and technical challenges. 

• Technical Knowledge: Basic understanding of vehicle mechanics and repair processes. 

• Organizational Skills: Strong organizational skills to manage multiple tasks, prioritize workload, and ensure efficient operations. 

• Financial Acumen: Basic understanding of budgeting, cost control, and financial analysis. 

• It is a Full Time Technician job for candidates with 1 - 3 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Patna.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., JOB DESTINY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 2 Service advisor at JOB DESTINY
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.