We are looking for a Service advisor to join our team at Jayabheri Automotive Private Limited. The role offers ₹15000 - ₹26500 and involves managing customer calls, delivering outstanding customer service related to Automobile. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Serve as the primary contact between customers and the service department.
Schedule service appointments and manage workflow efficiently.
Diagnose customer vehicle concerns and relay information to technicians.
Provide clear estimates and explain necessary repairs or maintenance.
Maintain accurate service records and documentation.
Follow up with customers to ensure satisfaction and retention.
Upsell additional services or products when appropriate.
Handle customer complaints professionally and resolve issues promptly.
Stay updated on automotive systems and service procedures.
Collaborate with the service team to ensure timely vehicle delivery.
Job Requirements:
The minimum qualification for this role is Diploma Mech/Automobile & B.Tech Mech/Automobile and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.