Service advisor

Key Responsibilities:

1. Customer Handling:

   • Welcome customers and listen to their concerns or service requests.

   • Prepare job cards by recording all complaints and required services.

   • Provide service estimates and inform customers about the expected completion time.

   • Obtain customer approval before proceeding with repairs or services.

2. Job Card Management:

   • Accurately prepare job cards with detailed information on issues, parts required, and labor.

   • Assign tasks to appropriate technicians.

   • Track the progress of each job and update the job card accordingly.

3. Coordination:

   • Coordinate with technicians, spare parts team, and quality control inspectors.

   • Report any critical issues or delays to the Workshop Manager.

4. Customer Communication:

   • Keep customers informed about the status of their vehicle service.

   • Notify customers when the vehicle is ready for delivery.

   • Explain the invoice and work carried out at the time of delivery.

5. Quality & Satisfaction:

   • Ensure high standards of service quality and customer satisfaction.

   • Arrange for a final inspection before delivery.

   • Collect customer feedback and escalate concerns if needed.

Key Responsibilities:

1. Customer Handling:

   • ग्राहकों का स्वागत करना और उनकी शिकायतों को ध्यान से सुनना।

   • Job card बनाना और उसमें सारी complaints और services दर्ज करना।

   • ग्राहकों को estimate देना और काम पूरा होने का tentative time बताना।

   • Repair/Service के लिए ग्राहक की अनुमति लेना।

2. Job Card Management:

   • सही तरीके से job card तैयार करना जिसमें complaint, required parts, labor और other services का विवरण हो।

   • Technician को सही काम assign करना।

   • Job card की progress को track करना और अपडेट करना।

3. Coordination:

   • Workshop टीम (Technicians, Spare Parts, Quality Inspector) के साथ तालमेल रखना।

   • Critical issues को तुरंत Workshop Manager को रिपोर्ट करना।

4. Customer Communication:

   • Repair status की जानकारी ग्राहक को समय-समय पर देना।

   • Vehicle ready होने पर customer को inform करना।

   • Delivery के समय invoice और काम का विवरण समझाना।

5. Quality & Satisfaction:

   • सुनिश्चित करना कि काम गुणवत्ता के साथ हुआ हो।

   • Delivery से पहले final inspection करवाना।

   • Customer feedback लेना।

• It is a Full Time Technician job for candidates with 6 months - 3 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be All Education levels and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Nagpur.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., INFOX SOLUTION SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 1 Service advisor at INFOX SOLUTION SERVICES
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Rotational Shift.