Service advisor

Customer Interaction

• Greet customers and understand their vehicle issues or service needs

• Listen carefully, ask the right questions, and build trust

• Explain repairs, maintenance, timelines, and costs in simple terms

• Provide regular updates on job status and delays

• Handle customer concerns, complaints, and follow-ups professionally

Vehicle Intake & Diagnosis Support

• Create job cards/work orders based on customer concerns

• Perform preliminary inspections and note symptoms

• Coordinate with technicians to confirm diagnostics and repair needs

• Recommend additional services when required (upselling ethically)

Coordination & Workflow

• Act as a bridge between customers, technicians, and parts department

• Schedule service appointments efficiently

• Ensure availability of parts and tools before work begins

• Monitor repair progress and ensure timely completion

Costing, Billing & Documentation

• Prepare accurate estimates and get customer approval

• Explain warranty coverage, insurance claims, and service packages

• Ensure correct invoicing and payment processing

• Maintain service records and customer history

Quality Control & Delivery

• Ensure repairs are completed as promised

• Conduct final checks before vehicle delivery

• Explain work done and future maintenance recommendations at handover

Sales & Retention

• Promote service plans, maintenance packages, and value-added services

• Encourage repeat visits and customer loyalty

• Meet service revenue and customer satisfaction targets

Compliance & Safety

• Follow company policies, manufacturer guidelines, and safety standards

• Ensure proper documentation for audits and warranties

• It is a Full Time Technician job for candidates with 0 - 1 years of experience.