Service advisor

• Advises customers about necessary service for routine maintenance.

• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.

• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.

• Prepares a repair order showing time, cost and labor estimates for service.

• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.

• Explains the work performed and the repair order charges to the customer.

• Handles customer complaints.

• Schedules service appointments.

• Obtains customer and vehicle data prior to arrival when possible.

• Greets customers in a timely, friendly manner and obtains vehicle information.

• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.

• Refers to service history, inspects vehicle, and recommends additional needed service.

• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

• Provides a complete and accurate written cost estimate for labor and parts.

• Establishes “promised time.” Checks with dispatcher, if necessary.

• Obtains customer's signature on repair order; provides customer with a copy.

• Establishes customer's method of payment. Obtains credit approval, if necessary.

• Notifies dispatcher of incoming work.

• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

• Implements and maintains a service marketing program.

• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.

• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.

• Keeps service department forms, menus and pricing guides up to date.

• Implements a quality control process to eliminate comebacks.

• Maintains high customer satisfaction standards.

• Handles telephone inquiries regarding appointments and work in process.

• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.

• Maintains a professional appearance.

• Keeps work area clean.

• Other tasks as assigned

• It is a Full Time Technician job for candidates with 3 - 5 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Diploma and above and above with 3 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹28000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., GAUTAM MODI GROUP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 5 Service advisor at GAUTAM MODI GROUP
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.