Service advisor

Service Advisor – Automobile Workshop / After-Sales

Role Summary

The Service Advisor is the primary customer-facing person in the service workshop. You will interact with customers when they bring vehicles for service or repair, understand their concerns, coordinate with the workshop/technicians, manage job-cards, estimate costs/time, and ensure the vehicle is delivered to the customer on time, with high satisfaction.

Key Responsibilities

• Greet customers when they arrive for service; listen to the vehicle problem/concern and record it properly.

• Create job-cards/repair-orders accurately ("what customer complains of" + "what needs to be done").

• Provide estimates of cost and time to customers; explain what work will be done.

• Liaise with technicians / workshop supervisor: schedule the job, track progress, update the customer.

• Communicate any additional work or supplementary estimate to the customer, get approval, update job-card accordingly.

• When the vehicle is ready, explain the invoice to the customer, ensure customer understands the work done.

• Drive customer satisfaction: follow up if needed, ensure timely delivery and proper service.

• Upsell/add-on services: accessories, value-added services (for example, extended warranties, roadside assistance) as relevant.

• Maintain proper documentation: job-cards, customer history, parts used, labour hours.

• Ensure good coordination between front-office (customer), workshop, parts department, and delivery.

• Meet certain targets (job-card openings, labour revenue, accessory/parts growth, customer satisfaction index) as required by the dealership.

• Maintain professional appearance and conduct; represent the brand well.

Qualifications & Skills

• Diploma / ITI / Graduate (Automobile / Mechanical Engineering preferred).

• Some experience (1-5 years) in automobile service, preferably at a dealership of a major brand.

• Good communication (customer-facing) & coordination skills.

• Basic technical knowledge of vehicles (to understand issues and communicate with technicians and customers).

• Basic computer skills (for DMS / job-card systems / spreadsheets).

• Customer-first attitude; ability to handle pressure and manage multiple jobs simultaneously.

• Strong interpersonal skills; ability to upsell and influence in a service environment.

• Good track record of reliability, punctuality, and professionalism.

Performance Metrics / Targets

• Customer satisfaction index (CSI).

• Turnaround time (vehicle delivery within promised time).

• Labour revenue / job-card count.

• Accessories & value-added services revenue.

• Accurate job-cards / minimal supplementary scope changes.

• Repeat business / customer retention.

• It is a Full Time Technician job for candidates with 3 - 6+ years Experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Diploma and above and above with 3 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., Gautam Modi Group.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 5 Service advisor at Gautam Modi Group
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.