Service advisor

As a Service Advisor, you act as the key link between customers and the service/workshop team. You ensure smooth customer experience, effective communication of issues & solutions, and timely, transparent handling of vehicle service and repairs.

🔎 Key Responsibilities & Typical Duties

• Customer reception & communication: Greet customers arriving for service, gather vehicle concerns, listen to their issues or service requests.

• Understanding & documenting vehicle issues: Translate customer-reported symptoms into detailed work orders/job-cards for workshop technicians.

• Providing estimates & recommendations: Based on inspection or reported issues, prepare cost/time estimates, recommend required maintenance or repair services, and discuss with customers.

• Scheduling and coordinating service appointments: Manage service scheduling, slot vehicles in workshop based on capacity, coordinate with technicians to ensure timely execution.

• Liaison between customers and technicians / workshop staff: Convey customer concerns to technicians; once work is done, explain to customer what was done, why, and how much it costs; maintain transparency.

• Follow-up & status updates: Inform customers about work progress, especially if there are delays or additional problems found; handle complaints or additional requests politely.

• Administrative & record-keeping tasks: Maintain customer and vehicle service history records, job cards, parts ordered / used, invoices, payments, and follow dealership process / software (CRM/DMS) for documentation.

• Service upselling / advising on additional services: Suggest value-added services like preventive maintenance, accessories, warranty/AMC/after-sales services as applicable (depending on dealership policy).

• Customer satisfaction & relationship building: Ensure good customer experience, build trust, explain transparently, help foster loyalty.

🎓 Skills, Qualifications & Profile Usually Expected

• Diploma / degree (or at least high-school + relevant training); many job-posts accept diploma in mechanical/automobile or similar fields.

• Basic understanding of automobile mechanics / familiarity with vehicles / automotive systems — helps in discussing with technicians and customers.

• Strong communication and interpersonal skills — to interact with customers, explain technical issues in simple terms, manage expectations.

• Customer-oriented attitude, professionalism, patience — since customers may be stressed or upset about their vehicle issues.

• Organizational skills and multitasking ability — managing multiple appointments, follow-ups, paperwork, and coordination with technicians.

• Basic computer knowledge / familiarity with dealership software (CRM, DMS, job-card systems) to maintain service records, billing, inventory/orders etc.

• It is a Full Time Technician job for candidates with 5 - 6 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Diploma and above and above with 5 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., Gautam Modi Group.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 4 Service advisor at Gautam Modi Group
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.