Service advisor

Job Title: Service Advisor – Four-Wheeler Automobile Workshop

Job Summary

A reputed four-wheeler auto mobile showroom is seeking a customer-oriented Service Advisor to act as a liaison between customers and the workshop team. The role focuses on understanding customer concerns, coordinating service and repairs, managing job cards, and ensuring timely vehicle delivery while maintaining high customer satisfaction.

Key Responsibilities

• Welcome customers and understand their vehicle service or repair requirements

• Prepare job cards and service estimates based on customer inputs and technician feedback

• Coordinate with technicians to ensure accurate diagnosis and timely repairs

• Keep customers informed about service status, additional work, and delivery timelines

• Explain service work performed and billing details to customers

• Handle customer queries, feedback, and complaints professionally

• Promote value-added services, service packages, and maintenance plans

• Maintain service records, invoices, and warranty-related documents

• Ensure adherence to workshop processes, quality standards, and safety norms
  
  Qualifications

  • Graduate / Diploma in any discipline

  • Technical degree (Mechanical / Automobile or related field) is mandatory

  • Automotive training or workshop exposure will be an added advantage
    

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  Skills & Competencies

  • Good communication and customer-handling skills

  • Basic understanding of four-wheeler servicing and repair processes

  • Ability to coordinate between customers and technical teams

  • Strong organizational and multitasking abilities

  • Basic computer knowledge (service software, billing systems, MS Excel)
    

Experience

• 1–3 years of experience as a Service Advisor or in an automobile workshop preferred

• Freshers with strong communication skills may also be considered

• It is a Full Time Technician job for candidates with 0 - 3 years of experience.