Service advisor

Job Summary

The Service Advisor acts as the primary point of contact between customers and the workshop. The role involves understanding customer vehicle concerns, recommending required services or repairs, ensuring timely job completion, and delivering excellent customer satisfaction while meeting service revenue targets.

Key Responsibilities

• Greet customers and understand vehicle issues, service requirements, or repair concerns

• Prepare job cards with accurate customer complaints and vehicle details

• Explain recommended repairs, service packages, and estimated costs clearly to customers

• Obtain customer approval before initiating work

• Coordinate with technicians to ensure accurate diagnosis and timely repair

• Monitor job progress and keep customers informed about service status

• Ensure quality checks before vehicle delivery

• Handle customer queries, feedback, and complaints professionally

• Promote value-added services, extended warranties, AMC, and accessories

• Ensure adherence to company policies, OEM standards, and safety procedures

• Maintain service records and documentation accurately

• Follow up with customers post-service to ensure satisfaction

• It is a Full Time Technician job for candidates with 1 - 4 years of experience.