Service advisor

Job Title: Service Advisor

Location: Jogeshwari

Industry: Automobile – Tyres & Batteries (Cars & Two-Wheelers)

Key Responsibilities:

Greet customers and understand their service requirements related to tyres, batteries, wheel balancing, alignment, and related services.

Provide technical guidance and product recommendations (tyres, batteries, accessories) for both cars and bikes.

Create job cards, record customer complaints, and ensure accurate service estimation.

Coordinate with technicians and workshop staff to ensure timely service delivery.

Conduct vehicle inspection and explain findings/recommendations to customers.

Upsell and cross-sell additional products/services where beneficial to the customer.

Maintain customer satisfaction by ensuring transparency in cost, service timelines, and product quality.

Handle warranty claims, replacements, and after-sales service for tyres and batteries.

Ensure proper documentation, billing, and adherence to company processes.

Build and maintain strong relationships with customers for repeat business.

Key Skills & Competencies:

Good technical knowledge of tyres, batteries, wheel alignment, balancing, and related automobile services.

Strong communication and customer handling skills.

Sales & upselling ability.

Problem-solving attitude and ability to handle customer concerns effectively.

Basic computer knowledge (MS Office, billing software, CRM preferred).

Qualifications & Experience:

Fresher or experience  1–3 years of experience as a Service Advisor in Automobile/ Tyre/ Battery/ Service industry.

Diploma/ITI/Graduate in Automobile or related field preferred.

Candidates from Tyre & Battery dealerships or workshops will be given priority.

• It is a Full Time Technician job for candidates with 0 - 2 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Diploma and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹21000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., CATALYDD ENGINEERING AND CONSULTING SERVICES LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 2 Service advisor at CATALYDD ENGINEERING AND CONSULTING SERVICES LLP
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.