A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 30,000 /month
Az Automotive Solutions
Mogappair West, Chennai
3 - 6+ years Experience in Technician
Full Time
Core Roles and Responsibilities
Customer Intake & Greeting: Welcome customers promptly, listen to vehicle issues, and conduct initial walk-arounds to check for damage or mileage.
Diagnosis & Documentation: Translate customer-reported symptoms into clear, actionable work orders for mechanics to review.
Cost & Time Estimates: Prepare accurate written estimates for labour, parts, and additional fees, and set promised completion times.
Repair Approvals: Contact customers to explain recommended or mandatory repairs and get authorization before work begins.
Workflow & Parts Coordination: Coordinate with parts departments to order components, track repair progress, and manage shop scheduling.
Status Updates: Keep customers informed throughout the day regarding repair milestones or unexpected delays.
Billing & Handover: Review the final invoice with the customer, explain charges, handle payments, and arrange vehicle pickup or loaner car returns.
Complaint Resolution: Handle post-service questions, address customer dissatisfaction, and manage warranty or insurance claims.
