Service advisor

We are looking for Service Advisor in Automobile Service Center.

An Automotive Service Advisor acts as a crucial link between customers and the service department in an auto dealership or repair shop. They greet customers, assess their needs, and translate those needs into repair orders for technicians. They also manage customer communication, provide cost estimates, and ensure a smooth service experience from start to finish. 

Key Responsibilities:

• Customer Interaction:

  Greeting customers, listening to their vehicle concerns, and explaining necessary repairs. 

• Service Order Management:

  Creating and managing repair orders, including parts ordering and scheduling services. 

• Cost Estimation and Communication:

  Providing accurate cost estimates for repairs and communicating those to customers. 

• Technical Expertise:

  Understanding basic vehicle diagnostics and explaining technical information to customers. 

• Appointment Scheduling:

  Scheduling service appointments and managing the overall workflow of the service department. 

• Customer Follow-up:

  Following up with customers after service to ensure satisfaction and address any concerns. 

• Upselling Services:

  Identifying opportunities to offer additional services or maintenance to customers. 

• Record Keeping:

  Maintaining accurate records of customer interactions, repair orders, and vehicle information. 

• Quality Assurance:

  Ensuring that all work is completed to the required standards and that customers are satisfied with the service provided. 

Skills and Qualifications:

• Strong Communication Skills: The ability to clearly explain technical information to customers with varying levels of technical knowledge. 

• Customer Service Skills: The ability to build rapport with customers and provide excellent service. 

• Technical Knowledge: Understanding basic automotive systems and repair procedures. 

• Problem-Solving Skills: The ability to assess customer needs and develop appropriate solutions. 

• Organizational Skills: The ability to manage multiple tasks and prioritize effectively. 

• Computer Skills: Proficiency in using dealer management systems and other relevant software. 

• Sales Skills: The ability to upsell services and promote customer loyalty. 

• Teamwork: Collaborating effectively with technicians and other service department staff. 

Career Path:

Service advisors often begin their careers as technicians or service porters and may advance to roles such as service manager or other leadership positions within the dealership. 

• It is a Full Time Technician job for candidates with 2 - 6+ years Experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Diploma and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month + Incentives that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., AUTOMOBILE DEALERSHIP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 2 Service advisor at AUTOMOBILE DEALERSHIP
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.