Technician Service advisor

Job Title

Leadman

Department

Operations

Reporting To

Area Manager

Location

Workshop / Garage

Job Purpose

The Leadman is responsible for overseeing the day-to-day workshop operations, leading the technical team, ensuring timely and quality vehicle service, maintaining workshop discipline, and achieving operational, revenue, and customer satisfaction targets.

Key Responsibilities

Operations Management

• Supervise daily workshop operations and ensure smooth workflow.

• Allocate repair and service jobs to technicians based on skill and workload.

• Monitor job progress and ensure vehicles are delivered within the committed turnaround time.

• Ensure compliance with standard operating procedures (SOPs) and quality standards.

• Coordinate with the Service Advisor and Parts Department for seamless service execution.

Team Leadership

• Lead, mentor, and motivate technicians and Technical Partners.

• Conduct daily toolbox meetings and communicate operational priorities.

• Monitor employee attendance, productivity, discipline, and performance.

• Identify training needs and support the development of team members.

Quality & Customer Satisfaction

• Ensure repairs are completed right the first time to minimize repeat jobs.

• Conduct final quality inspections before vehicle delivery.

• Support the resolution of customer complaints and technical issues.

• Maintain high customer satisfaction through quality workmanship and timely service.

Workshop Administration

• Ensure proper utilization and maintenance of workshop tools and equipment.

• Maintain workshop cleanliness, housekeeping, and safety standards.

• Monitor the availability and usage of spare parts and consumables.

• Report equipment breakdowns and operational issues to the Area Manager.

Safety & Compliance

• Ensure adherence to all safety guidelines and the use of Personal Protective Equipment (PPE).

• Comply with company policies, statutory regulations, and environmental standards.

• Promote a safe and disciplined work environment.

Reporting

• Prepare and submit daily workshop performance reports.

• Track pending jobs, productivity, manpower utilization, and workshop efficiency.

• Escalate operational challenges and recommend corrective actions.

Key Performance Indicators (KPIs)

• Workshop Productivity

• Labour Efficiency

• Vehicle Turnaround Time (TAT)

• First-Time Fix Rate

• Repeat Repair Percentage

• Customer Satisfaction (CSAT)

• Revenue Achievement

• Team Attendance and Productivity

• Workshop Housekeeping & Safety Compliance

• Tool and Equipment Maintenance

Qualification

• ITI / Diploma in Automobile, Mechanical Engineering, or a related discipline.

Experience

• 4–6 years of experience in automobile service operations.

• Minimum 1–2 years of experience in a supervisory or Leadman role.

• Experience in a multi-brand car service workshop is preferred.

Skills & Competencies

• Strong technical knowledge of passenger vehicles.

• Leadership and people management skills.

• Planning and work allocation.

• Problem-solving and decision-making ability.

• Good communication and interpersonal skills.

• Basic computer proficiency and workshop management system knowledge.

• Customer-focused approach.

• Ability to work under pressure and achieve operational targets.

• It is a Full Time Technician job for candidates with 6+ years of experience.