A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 17,000 /month*
Arbit Automobiles Private Limited
Sonughat, Deoria
₹5,000 incentives included
0 - 1 years Experience in Technician
Full Time
Key Responsibilities & Duties
Vehicle Reception & Job Card Generation
Conduct a joint walk-around physical inspection of the vehicle with the customer using the dealer management system (DMS/tablet).
Record customer complaints, fuel levels, existing body scratches/damages, and special requests accurately on the Job Card.
Provide transparent cost estimates and Estimated Time of Delivery (ETD) prior to commencing work.
Workshop Coordination & Monitoring
Coordinate with floor supervisors and technicians to ensure work is carried out according to the job card specifications.
Monitor vehicle progress in service bays to ensure on-time completion.
Obtain customer approval for any additional required repairs discovered during service prior to execution.
Upselling & Service Revenue
Recommend maintenance schedules, Maruti Suzuki Genuine Accessories, and value-added services (anti-rust treatment, wheel alignment/balancing, dry cleaning, engine coating).
Promote Maruti Suzuki Maintenance Cost Plans (MCP), Extended Warranty, and Insurance Renewals.
Vehicle Delivery & Customer Engagement
Perform pre-delivery quality checks to confirm all requested jobs are completed.
Walk the customer through the itemized bill, replaced old parts, and work performed during handover.
Ensure a smooth, transparent payment and vehicle exit process.
Customer Satisfaction & Post-Service Follow-Up
Maintain high Customer Satisfaction Index (CSI) ratings in line with Maruti Suzuki India Limited (MSIL) benchmarks.
Professionally resolve customer complaints and queries on-site.
Support Post Service Follow-Up (PSF) tracking to ensure complete resolution of customer feedback.
Qualifications & Skill Requirements
Education: Diploma, B.E., or B.Tech in Mechanical/Automobile Engineering (preferred) or Graduate in any discipline.
Experience: 1–3+ years of experience as a Service Advisor in an auto dealership (Maruti Suzuki experience strongly preferred).
Technical Skills: Sound knowledge of passenger car mechanics, maintenance schedules, warranty procedures, and automotive systems.
Systems: Hands-on experience with MSIL Dealer Management System (DMS) and tablet-based job card processing.
Soft Skills: Excellent interpersonal, communication, customer-handling, and problem-solving abilities under operational pressure.
