Service advisor

Job Title: Service advisor

Roles and Responsibilities

Key Responsibilities

1. Customer Interaction & Service Booking

   • Greet customers and schedule service appointments.

   • Understand customer concerns and vehicle issues.

   • Explain service requirements, repair options, and costs.

2. Job Card Preparation & Coordination

   • Prepare accurate job cards/work orders.

   • Communicate repair/maintenance needs to workshop technicians.

   • Ensure correct allocation of jobs to mechanics.

3. Advising & Upselling

   • Recommend additional services or preventive maintenance.

   • Upsell value-added services, accessories, and extended warranties.

4. Workshop Communication

   • Act as a bridge between the customer and workshop team.

   • Track job progress and keep customers informed.

   • Ensure timely completion of service/repair.

5. Cost Estimation & Approval

   • Provide accurate repair estimates.

   • Obtain customer approval before carrying out additional work.

6. Quality Check & Vehicle Delivery

   • Inspect serviced vehicles before handover.

   • Explain work done, costs, and warranty coverage to the customer.

   • Ensure smooth and timely delivery of vehicles.

7. Customer Relationship Management

   • Handle customer complaints and resolve issues.

   • Follow up with customers post-service for feedback.

   • Maintain long-term relationships to build loyalty.

8. Documentation & Compliance

   • Maintain service records and job documentation.

   • Ensure compliance with manufacturer and company standards.

Skills Required

• Strong communication & interpersonal skills.

• Technical knowledge of automobiles.

• Problem - solving & conflict resolution skills.

• Customer service orientation.

• Sales and upselling ability.

• Time management & multitasking.

Requirements

Exp req- Min 2 years as a Service advisor in automobile industry

• It is a Full Time Technician job for candidates with 2 - 3 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Diploma and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12500 - ₹15000 per month that depends on your interview. It's a Full Time job in Deoria.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., Arbit Automobiles Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 3 Service advisor at Arbit Automobiles Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.